Good customer service means helping our clients efficiently, in a friendly manner. It's essential for us to be able to handle issues for our clients and do our best to ensure you are satisfied.
Exceptional customer service means that we go above and beyond what our clients expect, we take that extra step so you know that we understand what you are going through and we want this to be the best experience you have ever had. Service is the extent to which a service meets the client's needs and expectations. Whereas excellent service is when these experiences are surpassed and when our clients feel that they have received that little unexpected extra in the shape of extra effort. That is what we strive for at LG&P, to provide our clients not only with great security services but with excellent customer service.